Delivery and Returns

Please read this information before making a purchase. Please note the information below relates only to purchases made through our website.

Delivery&ReturnsFREE DELIVERY on all orders above £299 within the UK Mainland.

We offer Standard Delivery on all orders within the UK Mainland at the rate of £14.99. If you live outside of the UK Mainland the delivery charges and time may vary based on your location(calculated on checkout). We aim to deliver the ordered goods within 1 to 3 working days. If for some reason we were unable to deliver the desired product within the stated time period, we will then contact you via email or telephone to update you on the delivery status.

Your goods will be dispatched using a reliable courier service, you will receive an email confirmation of the dispatch, which will contain the tracking number and courier used. You can then track and trace your order right to your door.

The courier will attempt to deliver your goods between 9.00 am and 6.00 pm Monday to Friday. If you have the information you wish to give the couriers, for example, a safe place location or day/time not available please add this to your order in the comments box provided. In the unlikely event we are unable to deliver your goods within the stated time we will contact you via email and or telephone to update you on the expected delivery date. We will use the email and telephone number provided when the order is place.

Before we dispatch your order, we'll request that you ensure that someone is available at the delivery address on the date of the delivery to receive your goods, as once the goods have been dispatched we are unable to change the delivery address. Once you have received your ordered product please sign the delivery document if produced by the couriers.

Returns

We offer a 30-day peace-of-mind return policy on any product bought from us. If you are not completely satisfied with any product you have purchased from us, please contact us within 30 days from the day of the delivery and our customer service team will guide you through the return process.

Please inspect the item thoroughly for any damages when receiving the courier. If an item arrives faulty or damaged, please contact us ASAP with the proof of damage so that we can look into this and get the issue resolved for you on urgent basis. Please ensure to report any damages or faults within 3 working days.

If the goods ordered are bespoke, we will still accept the return however a re-stocking fee will apply to the order. This restocking fee will be 25% of the purchase price of the order. The balance of the account minus the re-stocking fee will be refunded via your original payment method.

Once placed, you can only cancel the order within 2 hours. Please note, cancellation is not allowed after 2 hours of placing the order.

Please Note: We offer a one-man, kerbside delivery service, during which our drivers have no obligation to carry the items inside the property. We strongly advise against booking grass fitters in advance to receiving your product in case of unexpected delays or unforeseen issues with your order. We cannot be held accountable for any consequential financial losses caused by this. We inspect and dispatch the items in perfect condition however there is a possibility that the item may get damaged during transit. We advise you to check the item thoroughly at the time of delivery for any damages. Please refuse the delivery if you find the item has been damaged during transit.

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